NOTE: System requirements and Internet Explorer 6, 7 or 8.
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Company Information Company Details– This will be populated with the company information submitted at registration. Department– Enter details of every department that is required; e.g. Accounts, Reservations, Marketing, etc. These can be used internally and externally. Designation– Enter the designations that will be attached to the departments; i.e. Contract Executive, Marketing Manger, Reservations Agent, Accountant, etc. These can be used internally and externally. |
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Geo Structure Geo Structure is used to input information on the geographical regions of all the product range. Every client, hotel, supplier, employee address needs a city and country defined The GEO Structure contains a hierarchy of 3 levels
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Market Loading the markets is a very important step in the initial set up of the system. Markets are used to:
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Language The system allows you to load descriptions of contracts, hotels and services in different languages for display on documentation. |
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Currency The Currency Master allows you to store the different currencies that you will be buying and selling in. NB: if trading in multiple currencies, the exchange rates will have to be defined in the Exchange Rate Wizard, this enables the system to calculate the costs and prices correctly. |
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Meal Plan This Master allows you to create different meal plans available for sale at hotels, e.g. breakfast, half board, full board, all inclusive, etc. |
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Payment Type The Payment Type master is used to define the different payment methods used in A/R and A/P accounting processes, i.e. Cash, Credit Card, etc. |
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Property Type This master is used to define the different types of properties being sold; i.e. Beach Hotel, Hotel Apartment, etc. |
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Room Type Load all room types being sold into this master. |
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Facilities The facilities master is used to different types of facilities a hotel may have i.e. swimming pool, beach access, gym, spa, etc. |
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Hotel Category Define the types of hotel you wish to create. Set Hotel Categories based on the Hotel Rating; e.g. Star ratings, 1 Start, 2 Star, etc. |
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Hotel Chain Enter details of any hotel chains that are being sold e.g Starwood, etc. |
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Supplement Define the supplements that will be applies during the booking process, e.g. extra person, meal, child, etc. |
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Client group Client Groups are used to group clients by a company group or chain for the purposes of applying commission, markups or reporting. |
Detailed instructions on setup and masters can be found in the Help menu in the system or visit Setup and Masters Help |
Airport The Airport Master is used to set up an airport code and information related to the airport in the system. |
 Detailed instructions on entering hotels can be found in the Help menu in the system or visit Hotel Help |
Entering Hotels All hotels are created in the Hotel Wizard. The Hotel Wizard has many different fields and functions for storing information relating to the hotel, such as Room types, Room facilities, etc. To enter a hotel in to the system the following masters should be populated.
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  Detailed instructions on entering services can be found in the Help menu in the system or visit Supplier Services Help |
Entering Services To enter Services the following should be populated: The Supplier Wizard is used to enter and maintain suppliers that offer specific services sold. E.g. A ground handler. Once all suppliers are loaded into the system they now need to have services assigned to them. This is done using the Supplier Services Wizard. Services types are services offered by the suppliers. E.g. airport transfers, day tours, attractions, sightseeing tours, etc. Services should be defined for all service types and then assigned to the supplier. |
 Detailed instructions on entering contracts can be found in the Help menu in the system or visit Contract Help |
Hotel and Service Contracts The Contract Wizard is the heart of the system. This wizard controls the set up of rates, rules, supplements, discounts and determines what rules will apply at the time of booking. The Contract Wizard is used to load a variety of contracts for different products such as hotels, tours, transfers, car hire, handling fees, cruises and packages. Completion of the following will aid contract loading.
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 Detailed instructions on entering tariffs can be found in the Help menu in the system or visit Tariff Help |
Tariffs The Tariff function controls the application of mark-ups by either percentage or amount. Markups can be assigned at various levels;
From within the Client Wizard, you can assign the tariff at one of three levels:
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 Detailed instructions on entering clients can be found in the Help menu in the system or visit Client Help |
Client The Client Wizard is used to enter and maintain the details of all clients (travel agents and direct consumers). This wizard also allows you to;
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Our support teams are also available on;
Email : iolhelpdesk (at) illusions-ondemand.com
Phone : +971 4 364 4728